What Information Do We Collect About Our Customers?
Traffic Data. Glam Concierge may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively "Visitor Data"). The Glam Concierge internal servers and software automatically recognize Visitor Data. No Personally Identifiable Information is collected in this process. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data").
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Web Beacons. We employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.
Personal Information. You may provide information that can be used to identify you (your “Personal Information”) when you respond to certain inquiries or choose to use certain sections of our website. “Personal Information” may include Personal Identification Information, Public Filing Information, Financial Information, Website Usage Information, and Other Personal Information, as defined below:
Personal Identification Information includes, but is not limited to, your name, address,, zip code, precinct, demographic information (including but not limited to age, sex, race, ethnicity and national origin), telephone number, e-mail address, e-mail confirmation data, employer, occupation, spouse identity, political party information, and any other information required by law to be collected in connection with political contributions;
Public Filing Information includes, but is not limited to, any information, including any item of Personal Information, that is included in a filing or submission that is a matter of public record, such as, without limitation, any information provided in ethics filings made in connection with political campaigns and publicly available under any law providing right of public access (“Ethics Filings”);
Financial Information includes, but is not limited to, credit card number and/or credit card security number (“credit card information”), account information, and information about the date, amount and nature of financial transactions;
Website Usage Information includes, but is not limited to, historical information regarding your usage of the Site, member IDs, listing or postings, and cookies. When you visit our website, we or third-parties acting on our behalf may place a “cookie” - a text file containing a randomly assigned number on your computer - so that we have the ability to customize the look and feel of our website for you. You are always free to decline our cookies if your browser permits, although doing so may impede your use of certain of our website′s features. Using embedded tracking technology, we or third-parties acting on our behalf may also collect a variety of other information regarding your usage of our website, including your IP address, your username, your session ID, the name of the browser you are using, information regarding web pages you view, referring web pages and when you access our website, all of which is considered Website Usage Information.
Other Personal Information includes, but is not limited to, e-mail list data, mailing list data, and survey responses.
Testimonials and Reviews. We display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us at [email protected]. We also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us at [email protected]
Calls/Electronic Communications. In the regular course of our business, Glam Concierge may monitor and record phone conversations or email communications between you and Glam Concierge employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Glam Concierge, you may unsubscribe from our mailing list on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect from the Online Services to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting Customer Care at [email protected] or (800) 773-0888. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at [email protected]
You may choose not to provide Glam Concierge with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, Glam Concierge cannot process orders without Personally Identifiable Information.
Surveys, Sweepstakes, and Contests. We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address.
We share customer information with third parties only as follows:
Order Processing. Glam Concierge, sometimes with the assistance of a third party or Glam Concierge, L.L.C. subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about Glam Concierge and its products and services.
Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Glam Concierge Artists and Stylists. As a convenience to you and your artist/stylist, we may share your Personally Identifiable Information, information about your request for services, and your request for service history with your Glam Concierge artists/stylists. This information will be shared with the Glam Concierge artist/stylist awarded your project by you in order to facilitate the service to be provided by the artist/stylist. We will share the information provided by you in your profile page, as well as the information necessary to complete your service request.
Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider), or help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with Glam Concierge, L.L.C. If Glam Concierge, L.L.C. is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Accessing and Changing Your Account
User and Authorized Contact Access to Order Information. Glam Concierge will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorized contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by clicking first on "My Account", and then on "Account Information". We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at [email protected] or (405) 463-4526.
User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by clicking on the "My Account" link, which will take you to the following URL: ________________. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; and (iii) begin new orders. If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting Customer Care at [email protected] or (405) 463-4526. We will respond to your request within 30 days.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Glam Concierge may maintain some or all of this data in its archives even after it has been removed from the Site.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Documents are delivered to you via UPS or similar overnight delivery services, the United States Postal Service, or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT (405) 463-4526.
Glam Concierge, LLC
c/o SMITH SIMMONS, PLLC 252 N.W. 70th Street
Oklahoma City, OK 73116
[email protected] (405) 463-4526
Last updated on __________